<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We ship Dayton Boots from the factory store in Vancouver to the far reaches of the world.&#xA0;</p><p>Please note that these shipping costs and times are estimates. The shipping costs will be calculated based on where you live and which boots you&apos;ve ordered, when you place your order.</p><p>Canada: $15-40, 3-5 days via Canada Post</p><p>USA: $40-60, 7-10 days via Canada Post<br>You may incur duty and taxes, which will vary depending on the state, payable on receipt.</p><p>International, including Japan and Europe: From $120, 5-7 days via courier.<br>You may incur additional duty and taxes, which are payable on receipt.</p><p><br></p><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p id="isPasted">Canada: 3-5 days via Canada Post</p><p>USA: 7-10 days via Canada Post</p><p>International, including Japan and Europe: 5-7 days via courier.</p><p><br></p><p><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Follow the link <a href="https://customer-support-page.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">here</a>. Have your order number ready.</p><p><br></p>

Shipping

<h3 id="return-refund--exchange-policy"><strong>Return, refund &amp; exchange policy</strong></h3><p>In the unlikely event that you&apos;re not happy with your boots, please contact the factory store to arrange an exchange or return. Please note:</p><p>Any returns being shipped back to the factory must be approved in advance by Dayton Boots - please contact us at +1 604 253-6671 for assistance. Unauthorised packages may not be accepted.</p><p>We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include the proof of purchase.</p><p>Shipping is non-refundable. You are responsible for all shipping costs back to and from the factory store.</p><p>Items must be returned unworn and in the original condition.</p><p>Any credits issued will be applied to the credit card or other payment method used in the original purchase.</p><p>All Sale, discounted and clearance item sales are final.</p><p>Dayton is not responsible for any additional shipping costs for returns or exchanges. &#xA0;We will not accept packages that have not been pre-authorized by our staff. &#xA0;Packages should only be sent via the postal service of your country and be marked as &quot;CANADIAN GOODS RETURNED&quot; for repair, exchange or warranty. &#xA0;You are welcome to separately insure for whatever amount appropriate. &#xA0;We will not pay any courier company brokerage or other fees.</p><p><br></p><h3 id="do-you-offer-refunds"><strong>Do you offer refunds?</strong></h3><p id="isPasted">We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include the proof of purchase.</p><p>Shipping is non-refundable. You are responsible for all shipping costs back to and from the factory store.</p><p>Any credits issued will be applied to the credit card or other payment method used in the original purchase.</p><p>All Sale, discounted and clearance item sales are final.</p><p><br></p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p>All Sale, discounted and clearance item sales are final.</p>

Returns & exchanges

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We take all major credit cards such as Visa, MasterCard and Amex. Google Pay, Apple Pay, Pay Pal, Pay Bright and Shop Pay are other alternative methods of payment.</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>We use Pay Bright, which allows customers to make an installment payment plan with the app.</p><p><br></p><h3 id="do-you-offer-layby"><strong>Do you offer Layby?</strong></h3><p>Dayton Boots does not offer a Layaway program.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Depending on your financial institution and method of payment, it can take between 1-7 business days.</p><h3 id><br></h3>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>Yes! We off gift cards in $100, $250, $500, $750 and $1000 amounts. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.</p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Dayton Gift Cards have no expiry date.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>Gift cards are not redeemable for cash or monetary value.</p>

Ordering

Shipping

Returns & exchanges

Payment

Gift cards