Returns & exchangesUpdated 2 years ago

Return, refund & exchange policy

In the unlikely event that you're not happy with your boots, please contact the factory store to arrange an exchange or return. Please note:

Any returns being shipped back to the factory must be approved in advance by Dayton Boots - please contact us at +1 604 253-6671 for assistance. Unauthorised packages may not be accepted.

We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include the proof of purchase.

Shipping is non-refundable. You are responsible for all shipping costs back to and from the factory store.

Items must be returned unworn and in the original condition.

Any credits issued will be applied to the credit card or other payment method used in the original purchase.

All Sale, discounted and clearance item sales are final.

Dayton is not responsible for any additional shipping costs for returns or exchanges.  We will not accept packages that have not been pre-authorized by our staff.  Packages should only be sent via the postal service of your country and be marked as "CANADIAN GOODS RETURNED" for repair, exchange or warranty.  You are welcome to separately insure for whatever amount appropriate.  We will not pay any courier company brokerage or other fees.

Do you offer refunds?

We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include the proof of purchase.

Shipping is non-refundable. You are responsible for all shipping costs back to and from the factory store.

Any credits issued will be applied to the credit card or other payment method used in the original purchase.

All Sale, discounted and clearance item sales are final.

Can I return a sale item?

All Sale, discounted and clearance item sales are final.